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Amira Khalil

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  • 3 min read
  • RTA digital revenue 2025 reached AED5.3 billion, a 20.6 percent rise on the prior year.
  • Customers completed more than 628 million transactions across six digital channels during the year.
  • Digital channel adoption hit 96 percent while the customer happiness index reached 98 percent.
  • The RTA Dubai app drew 1.2 million active users and 68 million annual visits.

RTA digital revenue 2025 reached AED5.3 billion, a 20.6 percent rise over the previous year. Customers across Dubai completed more than 628 million transactions through digital channels in 2025. Digital channel adoption reached 96 percent, showing how residents now trust online government services. The authority offers 105 services through six channels, giving you many ways to pay. Customer happiness with these Dubai RTA digital services stood at 98 percent during the period.

RTA chief Mattar Al Tayer described the year as a move beyond basic service digitisation. He said the authority now builds an integrated ecosystem powered by data and artificial intelligence. Speaking on the results, the director-general pointed to a clear plan for the future. “The next phase will focus on expanding the use of AI,” he said about service design.

Apps lead the RTA digital transformation 2025

Smart applications drove much of the growth across the authority’s services during the year. The RTA Dubai app surpassed 1.2 million active users by the close of 2025. Annual visits to the app reached 68 million, a 144 percent jump from 2024. Users also sent 48 million enquiries and journey planning requests, up 48 percent year on year. The authority launched 18 new services on the app to match what customers needed.

RTA digital channels’ revenue grew as more residents moved away from traditional service counters. The website carried 11 million transactions across 103 services, with happiness at 96 percent. Smart kiosks handled more than one million transactions, a 17.3 percent rise from 2024. Revenue from those kiosks passed AED425 million, climbing more than 11 percent year on year. The WhatsApp channel offers 16 services, with parking ticket reservations earning AED21.7 million online. Each channel adds to RTA digital revenue in 2025 in its own small, steady way.

How RTA digital channels’ revenue keeps climbing

The virtual assistant Mahboub expanded to 32 interactive services under the Services 360 Plan. RTA also launched the Madinati tool on WhatsApp using computer vision and generative AI. From my standpoint, this steady rollout shows a clear and practical digital strategy at work. The authority scored 94 percent on the Digital Maturity Index, the highest in Dubai. It also won two Global Business Tech Awards for the RTA Dubai app and S’hail.

The authority delivered 48 of 74 digital services under the wider Services 360 Policy. RTA added 14 services to the S’hail app under the Mobility in Dubai channel. It also enhanced 23 services on Dubai Now and upgraded 21 services on Invest in Dubai. These steps explain why RTA digital revenue 2025 climbed so sharply across the full year.

RTA digital revenue 2025 reflects a wider smart city push

RTA digital revenue 2025 reflects Dubai’s broader plan to lead among the world’s smart cities. For you, the shift means faster payments, fewer counter visits, and clearer service tracking. Dubai residents now reach most government transport tasks from a phone within a few minutes. The RTA digital transformation 2025 gives other government bodies a clear standard to follow. As these services grow, you can expect more AI tools across every RTA channel soon. Dubai now treats digital access as the default route for transport payments and permits. For anyone living or working here, these tools save time on routine official tasks.

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  • Business, Business Development, Digital Economy, Digital Payments, Dubai, RTA, UAE

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