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TAMM AI Assistant

TAMM AI Assistant reshapes digital governance in Abu Dhabi with global recognition

https://icn.live/wp-content/uploads/2025/06/TAMM-AI-Assistant.mp3
  • by ICN.live
Salma Al-Tamimi

TAMM AI Assistant is at the heart of Abu Dhabi’s ambitious digital government transformation strategy.

Since its launch in October 2024, it has become a cornerstone of efficient, AI-driven public services in the emirate. Developed by the Government Enablement Department, the TAMM AI Assistant is now a top-five finalist for the World Summit on the Information Society (WSIS) Prizes 2025 in the E-Government category.

This milestone reflects Abu Dhabi’s vision to be the first government in the world to operate fully on artificial intelligence. The assistant has managed over 1 million messages across 630,000+ conversations. It provides seamless access to over 950 government services in both Arabic and English.

The assistant demonstrates a leap in efficiency, autonomously resolving 95% of inquiries in real-time. This allows government personnel to focus on strategic work, not routine requests. With more than 400,000 users to date, TAMM is reshaping how citizens and businesses engage with government.

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Proves Abu Dhabi’s AI leadership

TAMM is more than a chatbot—it’s a major innovation in public sector transformation. It fits within Abu Dhabi’s broader digital roadmap, which aims to deploy over 200 AI-powered services across agencies by 2027. The focus is on smart automation, productivity, and citizen-centric service delivery.

Chairman Ahmed Tamim Al Kuttab called the WSIS nomination a “testament” to the commitment to building a smart, forward-ready government. He emphasized the fusion of innovation with people’s needs and the strategic push to eliminate bureaucratic barriers.

TAMM’s impact has already permeated everyday life. Whether users need utility payments, residency inquiries, or licensing services, TAMM delivers fast, reliable support—anytime, anywhere.

TAMM AI Assistant drives real-time service excellence

Dr. Mohamed Al Askar, Director General of TAMM, highlighted the global impact of this recognition. He said it validates how AI, data, and collaboration are transforming lives and governance.

TAMM shows how artificial intelligence can serve communities better while boosting internal efficiency. It also proves that AI can work harmoniously with human goals. The smart assistant is just the beginning of Abu Dhabi’s larger goal: a fully AI-operated government ecosystem.

This nomination strengthens Abu Dhabi’s claim as a global digital governance leader. It sends a message to the world—AI can make governments faster, more human-centered, and more accessible.

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What is the TAMM AI Assistant and why is it important?

The TAMM AI Assistant is an artificial intelligence-powered digital assistant developed by the Government Enablement Department in Abu Dhabi. It provides citizens and businesses with fast, 24/7 access to over 950 government services. Since launching in October 2024, it has handled more than 1 million messages in over 630,000 conversations. Its real-time service and ability to autonomously resolve 95% of queries showcase how AI can enhance government responsiveness, reduce bureaucracy, and free up human resources for more strategic tasks. It’s a model of how governments can use AI to serve people better.

How does the TAMM AI Assistant support Abu Dhabi’s digital transformation goals?

TAMM is central to Abu Dhabi’s vision of a fully AI-powered government by 2027. It aligns with the emirate’s Digital Government Strategy 2025–2027, which aims to deploy 200+ AI solutions across various entities. The assistant streamlines public interactions, boosts productivity, and reduces manual workload in government offices. By focusing on citizen needs and using AI to anticipate and address them, TAMM reflects a shift toward human-centered digital governance. Its success helps pave the way for more intelligent and efficient public services in the future.

What global recognition has TAMM AI Assistant received?

The TAMM AI Assistant was recently named one of the top five finalists in the World Summit on the Information Society (WSIS) Prizes 2025. It competed under the E-Government category, highlighting its role in revolutionizing public service delivery through technology. This recognition affirms the global impact of Abu Dhabi’s AI-driven initiatives and the city’s growing leadership in digital governance. It also serves as a benchmark for other governments aiming to modernize their operations and improve citizen interaction through technology.

Who benefits the most from the TAMM AI Assistant?

Citizens, residents, and business owners in Abu Dhabi benefit most from the TAMM AI Assistant. It provides fast and accurate responses to common inquiries related to licenses, permits, health services, and more. Available in both Arabic and English, it ensures inclusivity and accessibility. Government employees also benefit, as it reduces the volume of routine requests they need to handle, allowing them to concentrate on higher-value strategic work. TAMM is transforming both the user experience and the internal efficiency of the public sector.

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